Commercial Manager- Complex care division
Overview
JOB TITLE: Commercial Manager – Complex Care Division
Location: UK (Hybrid – Office & Field-Based)
Salary: Up to £60,000 + Company Car + Performance Bonus
Reporting to: Directors
Description
The Commercial Manager will build, lead, and grow the Complex Care Division, driving new business, securing commissioned packages, and establishing Fidelis Healthcare as a trusted provider across ICB and CHC frameworks.
The role is commercially driven (approx. 70–80%), with responsibility for:
· Generating new revenue streams
· Leading commissioning conversations
· Developing strategic partnerships
· Supporting mobilisation of complex care packages
This aligns with industry expectations where complex care commercial roles focus heavily on ICB relationship development, tendering, and package mobilisation .
Responsibilities
- Commercial Growth & Business Development
- Lead the end-to-end sales cycle from lead generation to contract award
- Identify and secure new complex care packages (adult & paediatric)
- Develop relationships with:
- Integrated Care Boards (ICBs)
- Continuing Healthcare (CHC) teams
- Local Authority commissioners
- Case managers & service managers
- Drive bid, tender, and framework submissions
- Commissioning & Stakeholder Engagement
- Act as the primary commercial interface with commissioners
- Demonstrate strong understanding of:
- CHC funding pathways
- Personal Health Budgets (PHB)
- Joint-funded packages
- Support commissioning discussions aligned to NHS structures where services are planned and funded through integrated systems working across NHS and local authorities
- Division Build & Leadership
- Establish and scale the Complex Care Division from the ground up
- Define strategy, structure, and commercial targets
- Work closely with:
- Clinical Lead
- Compliance & Recruitment teams
- Operations / Stabilisation team
- Embed a high-performance, target-driven culture
- Package Mobilisation & Delivery Oversight
- Oversee successful mobilisation of care packages:
- Complex home care
- Learning disabilities
- Brain injury & high acuity care
- Ensure seamless transition from sale to delivery to retention
- Collaborate with clinical teams to ensure safe, compliant care delivery
- Market Intelligence & Strategy
- Maintain strong awareness of:
- · ICB commissioning priorities
- · Budget pressures and rate negotiations
- · Sector competition and pricing trends
- Shape Fidelis’ commercial strategy to remain competitive while maintaining quality
- . Performance & Reporting
- Deliver against:
- · Revenue targets
- · Package wins
- · Conversion rates
- · Provide regular reporting to Directors
- Maintain CRM and pipeline visibility
Requirements
- Minimum 2+ years in a similar commercial / business development role within complex care or healthcare staffing
- Proven track record of success (e.g., winning packages, contracts, or frameworks)
- Strong existing relationships with:
- ICBs
- CHC teams
- Commissioners / service managers
- Demonstrable understanding of:
- Complex care pathways
- Commissioning cycles
- NHS / ICB structures
- Some experience in tendering, bid writing, and negotiations
- Commercially driven with strong sales acumen
- Desirable
- Experience building or scaling a new business unit or division
- Knowledge of:
- Learning disabilities
- Mental health
- Complex paediatric or adult care
- Leadership or team management experience
- KEY COMPETENCIES
- Strategic thinking
- Relationship building & influence
- Negotiation & closing ability
- Entrepreneurial mindset
- Resilience and target-driven attitude
- Strong communication and presentation skills
Apply Now
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