Diversity, Equality & Inclusion Policy
Legal Information
Registered office: Unit 106 Lombard Business Park, 8 Lombard Road, London, SW19 3TZ
Company registration number: 15253468
Registered in: England and Wales
Our Commitment to Diversity, Equality & Inclusion
At Fidelis Healthcare, we believe that diversity, equality, and inclusion are fundamental to delivering exceptional healthcare staffing services. Our commitment to DEI reflects our core values of compassion, person-centred care, and excellence in everything we do.
We are dedicated to creating opportunities for all talented healthcare professionals, regardless of their background, and ensuring that our services promote inclusive healthcare environments across the UK.
Our DEI Vision
"To be a leader in promoting diversity and inclusion within healthcare staffing, ensuring that every healthcare professional has equal opportunities to thrive and every patient receives care from diverse, skilled teams that reflect the communities they serve."
Our Core DEI Principles
Equal Opportunities
We provide equal employment opportunities to all healthcare professionals, ensuring fair treatment in recruitment, placement, and career development regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Inclusive Recruitment
Our recruitment processes are designed to be fair, transparent, and accessible to all. We actively work to remove barriers and unconscious bias, ensuring that the best candidates are selected based on merit, skills, and experience.
Cultural Competence
We recognise the importance of cultural diversity in healthcare settings. Our diverse team brings a wealth of understanding of different cultures and perspectives, enhancing the quality of care provided to patients from all backgrounds.
Zero Tolerance for Discrimination
We have a zero-tolerance approach to discrimination, harassment, or victimisation in any form. We are committed to creating safe, respectful environments for all our staff and the healthcare professionals we place.
How We Promote DEI
For Healthcare Professionals
- •Bias-free recruitment and selection processes
- •Equal access to career development opportunities
- •Support for professional qualifications and training
- •Flexible working arrangements where possible
- •Ongoing wellbeing support and check-ins
For Healthcare Providers
- •Diverse candidate pools for all positions
- •Cultural competency matching for patient care
- •Support in creating inclusive workplace cultures
- •Guidance on best practice DEI policies
- •Regular review of diversity metrics and outcomes
Protected Characteristics
We are committed to eliminating discrimination and promoting equality across all protected characteristics as defined by the Equality Act 2010:
Training and Development
Staff Training
All Fidelis Healthcare staff receive comprehensive training on:
- •Equality, diversity and inclusion principles
- •Unconscious bias awareness and mitigation
- •Cultural competency in healthcare settings
- •Fair recruitment and selection practices
- •Complaint handling and resolution procedures
Healthcare Professional Support
We provide ongoing support to healthcare professionals including:
- •Mentoring and career guidance programmes
- •Access to professional development opportunities
- •Language support and cultural integration assistance
- •Reasonable adjustment support for disabled professionals
- •Flexible working arrangement discussions
Monitoring and Review
Regular Assessment
We regularly monitor and assess:
- •Diversity of our candidate database
- •Placement success rates across different groups
- •Client satisfaction with diverse placements
- •Staff training effectiveness
- •Complaint patterns and resolutions
Continuous Improvement
We are committed to:
- •Annual policy review and updates
- •Setting and monitoring DEI objectives
- •Engaging with community groups and organisations
- •Benchmarking against industry best practices
- •Transparent reporting on our progress
Reporting Concerns
If you experience or witness discrimination, harassment, or any behaviour that goes against our DEI policy, we encourage you to report it immediately. All reports will be taken seriously and investigated promptly.
How to Report
- •Contact your designated Fidelis Healthcare representative
- •Email our confidential reporting line: [email protected]
- •Call our main office: 0333 366 8000
- •Write to us at our registered office address
Contact Information
DEI Officer
Fidelis Healthcare Ltd
Floor 4, 69 Wilson Street
London, EC2A 2BB
Email: [email protected]
Phone: 0333 366 8000
External Support
For additional support or information about equality and diversity, you can contact:
This policy is reviewed annually to ensure it remains current and effective. Last reviewed: January 2025 | Next review: January 2026